1. Introduction

1.1 These Terms & Conditions (“T&C”) govern the services provided by Jomo Home Interiors (“we”, “our”, “us”) to you (“Client”, “you”, “your”) for interior design, execution and related works at the site specified in the Quotation and/or Works Contract.

1.2 By engaging us for a project, you acknowledge that you have read, understood and agreed to these T&C, including the Warranty Terms set out in Section 13 below.

1.3 These T&C (together with the Quotation, Works Contract, scope document and any additional document) constitute the entire agreement between us regarding the project.

2. Scope of Works

2.1 We shall provide interior design, execution and furnishing works as described in the Quotation and Works Contract, including but not limited to: wardrobes, TV units, vanities, kitchens, cots, false ceilings, lighting, carpentry, plumbing, electrical, painting, as applicable.

2.2 Any change in scope must be mutually confirmed, along with approval of the revised cost and timeline before the work is carried out.

3. Payments

3.1 You shall pay the project value in the instalments and manner specified in the Quotation/Works Contract.

3.2 As per our payment schedule, the final 5% payment shall be collected after hand-over. The Warranty Period (Section 13) will commence from the actual hand-over date and will not be extended due to any delay in the Client’s final payment. Warranty services will remain on hold until the final payment is made.

3.3 If any payment is withheld by you for whatever reason, we reserve the right to suspend or withhold warranty coverage until full payment is made.

4. Site Readiness & Access

4.1 You shall ensure that the site is ready for installation/work as per our installation requirements (e.g., flooring, plastering, electrical/plumbing rough-in, clear access) by the agreed date.

4.2 Delay in site readiness caused by you may attract additional cost or demurrage, and may extend project timelines.

5. Delivery, Installation & Handover

5.1 We will aim to deliver and install the components within the timeline stated in the Quotation/Works Contract, subject to site readiness, material availability and other conditions beyond our control.

5.2 On completion, we will issue a hand-over certificate or document. The warranty period (if applicable) shall commence from the hand-over date as stated in Section 13.

6. Intellectual Property & Use of Materials

6.1 All drawings, renderings, designs, proprietary documents prepared by us remain as our intellectual property unless explicitly transferred.

6.2 You shall not reproduce, share or publish our proprietary/creative material without our written consent.

6.3 The Client agrees that Jomo Home Interiors may photograph or video record the completed project for documentation, portfolio development and marketing purposes. The Company may publish such media on its website, social media platforms, brochures and other promotional channels, without revealing any personal information of the Client.

7. Client Obligations & Care Instructions

7.1 You agree to use the deliverables for normal domestic use, maintain them as per our care and maintenance instructions, and not subject them to misuse, modification or abuse.

7.2 Failure to comply with care instructions, or relocation of installed items without our authorisation, may void the warranty coverage.

8. Exclusions & Limitations of Liability

8.1 Except as expressly provided in these T&C, all services and works are provided “as is” and we disclaim all express or implied warranties including merchantability or fitness for a particular purpose.

8.2 We shall not be liable for indirect, special, incidental or consequential damages, loss of profits, loss of use or data, or other intangible losses.

8.3 Our aggregate liability for any claim shall not exceed the total project value you paid under the Quotation/Works Contract.

9. Cancellation, Termination & Refunds

9.1 You may cancel the project before production commences, subject to any cancellation charges as specified in the Quotation/Works Contract.

9.2 In the event of termination by either party for causes set out in the Works Contract, we shall settle outstanding deliverables and payments as mutually agreed.

9.3 Refunds (if any) shall be handled as per the cancellation/termination clause of the Works Contract.

10. Force Majeure

10.1 Neither party shall be liable for failure or delay in performance due to causes beyond reasonable control (e.g., fire, flood, pandemic, lock-down, strikes, regulatory changes).

10.2 In such event, the timeline shall be extended appropriately; the parties shall endeavour to mitigate the impact.

11. Governing Law & Dispute Resolution

11.1 These T&C shall be governed by the laws of India.

11.2 All disputes arising out of or in connection with these T&C shall be subject to the exclusive jurisdiction of the courts of Chennai.

12. Amendments

12.1 We reserve the right to update or modify these T&C at any time by publishing revised terms. Your continued use of our services after publication constitutes your acceptance of the revised terms.

13. Warranty Terms

13.1 Warranty Scope
We warrant that the works executed by us—including custom carpentry, modular furniture, fixed interiors, and related items—shall be free from manufacturing defects in materials and workmanship, subject to the exclusions and conditions set out herein, for the “Warranty Period” (defined below) commencing from the date of hand-over/possession.

We further warrant that all installation work carried out by us shall conform to the workmanship standards specified in our Quality Assurance Checklist.

13.2 Warranty Period
The warranty shall be valid for the following periods, limited strictly to manufacturing defects only, and shall not cover performance degradation due to environmental factors, usage, or maintenance:
• Wood-work (carcass, shutters, panels): 10 years
• Modular kitchens and wardrobes: 10 years
• Other customised interior furniture units: 3 years

13.3 Claim Procedure
To make a warranty claim, you must notify us in writing at care@jomointeriors.in (or any other designated contact) within 7 days of discovery of the defect, or within a reasonable time where immediate notice is not practically possible. Such notice shall include the project details, invoice/contract number, a description of the defect, and supporting photographs.

Upon receipt of the claim, we shall inspect the reported defect and, if found to be covered under this Warranty, may at our sole discretion repair or replace the defective component, or issue a refund in exceptional cases.

13.4 Conditions for Validity
This Warranty shall be valid only if:
• Full and final payment for the project has been received and the hand-over certificate/document has been duly signed;
• The Warranty applies only to the original purchaser and the original installed location;
• The installed items are maintained in accordance with our care instructions and used solely for normal domestic purposes;
• No unauthorised modifications, misuse, relocation, or use in a commercial or rental scenario has occurred.

13.5 Exclusions
This Warranty shall not cover:
• Normal wear and tear, fading or discolouration due to sunlight exposure, flattening or softening of foam or upholstery, or natural characteristics of wood including knots, grains, or mineral streaks;
• Damage caused by external factors including fire, flood, earthquake, water seepage, dampness, leakage, termite or pest infestation, acts of God, abuse, negligence, or improper maintenance;
• Damage arising from unauthorised modifications, relocation, transportation, or use of the item in a manner not intended by us;
• Accessories, hardware, fittings, or appliances supplied by third-party manufacturers, which shall be governed solely by the respective manufacturer’s warranty;
• Items not installed by us or repaired, altered, or tampered with by unauthorised persons.

13.6 Remedy
Upon acceptance of a valid warranty claim, we shall, at our discretion, repair or replace the defective item or component.

If repair or replacement is not commercially feasible, we may refund the original price paid for the specific defective item/component or offer a credit towards a similar replacement item.

This Warranty constitutes the sole and exclusive remedy available to you for defects covered hereunder, and no other remedies, including claims for incidental, indirect, or consequential damages, shall apply.

13.7 Voidance of Warranty
Failure to notify us within the stipulated timeframe, carrying out unauthorised repairs or modifications, or relocating any item from its original installed location without our prior written consent shall automatically render this Warranty null and void.

14. Maintenance & Care Instructions

14.1 Client Obligations
You shall strictly follow the care and maintenance guidelines provided by us at the time of hand over, including but not limited to recommended cleaning methods, routine upkeep, avoidance of abrasive or corrosive cleaning agents, prevention of excessive moisture or humidity exposure, and adherence to normal domestic usage conditions.

Failure to comply with the prescribed care and maintenance guidelines may result in damage to the installed works and shall void or limit the applicability of the Warranty, as specified under Clause 13.

14.2 Out-of-Warranty Maintenance & Repairs
If you request any maintenance, servicing, repair, or rectification that falls outside the scope of the Warranty, or after the expiry of the Warranty Period, we may, at our discretion, provide such services at our then-prevailing service and repair charges.

Any such out-of-warranty services shall be subject to separate approval, timelines, and payment terms, and shall not reinstate or extend the original Warranty unless expressly agreed by us in writing.

15. After-Sales Support

15.1 Support Channels
We provide after-sales support through a dedicated mail id care@jomointeriors.in for the purpose of addressing warranty-related claims and general maintenance or service enquiries.

15.2 Response Time & Availability
While we shall make reasonable efforts to respond to after-sales requests within a practical timeframe, response times may vary based on the nature of the request, site accessibility, workload, and availability of materials or components.

Replacement parts, finishes, or materials are subject to current market availability. In the event that the original design, finish, colour, or model is discontinued or unavailable, we reserve the right to offer an alternative of equivalent quality, function, and value. Minor variations in shade, texture, or finish shall not be deemed a defect.